How can I deposit crypto assets (virtual currency) from an external address?

To confirm your coin address for deposit, please refer to the "Deposit" tab of each crypto asset (virtual currency) under the "Account Funding" menu.

*Please select "Funds" if you use the application.

Crypto assets can be received and will be reflected in your account if you send crypto assets to the coin address shown on the screen.

Important Notes:

Please note that it may take some time for any crypto assets (virtual currency) deposit to be reflected to your account as we process each deposit after the certain numbers of confirmations.
Any deposits of crypto assets, tokens and or other formats not supported by bifFlyer will not be reflected to your account.
enter a correct Destination Tag when depositing Ripple (XRP).

*If an incorrect Destination Tag is entered, the deposited XRP will not be reflected in your account.

enter a correct Message when depositing NEM (XEM).

*If an incorrect Message is entered, the deposited XEM will not be reflected in your account.

enter a correct Memo when depositing Stellar Lumens (XLM).

*If an incorrect Memo is entered, the deposited XLM will not be reflected in your account.

In terms of Polygon (MATIC) deposit

The Matic (Polygon) network is not supported on our end, hence, please ensure on the sender's end that the Polygon in question is compatible with the ERC-20 token before sending.

Please make sure to select ”ERC-20" when sending the following crypto assets to a bitFlyer account:

- Ethereum (ETH)

- Basic Attention Token (BAT)

- Chainlink (LINK)

- Polygon (MATIC)

- Maker (MKR)

- Shiba Inu (SHIB)

- Palette Token (PLT)

- The Sandbox（SAND）

We are afraid that the amount will not be reflected in your account and the refund is not available as a rule, if another network is selected.

Please refer to the following when the amount is not reflected:

■A crypto assets (virtual currency) deposit or withdrawal has not been reflected to my account.

Most frequently asked questions

I would like to deactivate two-factor authentication.
If you are able to log in, select Settings and then Security Settings to change or deactivate your two-factor authentication.

If you are unable to log in.

After we confirm your identity, we will deactivate your two-factor authentication.

You can make a request to reset your two-factor authentication here.

*Once your two-factor authentication has been deactivated, we will send confirmation codes for the sake of security. If you are unable to receive this email, please confirm the following 3 items.
- Are the @bitflyer.com and @bitflyer.jp domains blocked?
- Have you made a filter for emails from bitFlyer?
- Has it ended up in your spam folder?
If none of the above solve the issue, please contact us.
I cannot remember my password.

If you are unable to log in due to forgetting your password, you can request a reset here. Enter your registered email address and then press the "Request bitFlyer to change your password" button.

If you are unable to receive SMS due to changing your mobile phone number or not having a registered mobile phone number, select “Customers who can not use SMS (may take longer to perform).” In order to ensure security, we will call you or request ID verification documents.
I would like to change my email address.

For security reasons, you are not able to change your email address or any other login related information by yourself.

Please contact bitFlyer customer support via the Contact page and select "Update my registered infomation".

If you are able to log in:

Please input your name and registered e-mail address, select "E-mail Address" under the "registration information you would like to modify" field, and fill-out all the required information.

If you are not able to log in:

Please enter your name and registered e-mail address, select “Other” under the "registration information you would like to modify" field, and input the information you wish to change.

We will then send to the new e-mail address you want to change to, further information on how to proceed.

Please confirm our e-mail and provide us with a response at your earliest convenience.

After you have submitted the necessary identification documents, and we have confirmed that you are the one that is making the request, we will then process the changes.

Depending on the status of your account, please note that we might need to call you for additional identification purposes.

We have taken these extra security measures in order to protect your assets. We apologize for any inconvenience caused and appreciate your understanding.

FAQ

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